ayments

Make your payment directly into our bank account:

Owner: EDWARD JOSE GONZALEZ VIRGUEZ

Account number: ES20 0182 5928 1002 0158 9809

Please include your full name and type of activity.

Special offers

Sometimes we run special promotions with discounts or other offers. Activities purchased are valid for 1 year from the date of purchase and can be used after scheduling your lesson in advance. Please note that any kind of activity booked on promotions are non-refundable.

If you need to reschedule, let us know at least 24 hours before your scheduled time, and we’ll happily adjust your booking. 

Period of validity

Activities purchased are valid for 1 year from the date of purchase and can be used after scheduling your lesson in advance. If you wish you can postpone your activity up to 24h before scheduled time.

Non-show customer

If the client will not show within 15min upon the offical start time of the activity the client will be no longer allowed to participate in the surfing lesson. At the same time he/she will be consider as a no show customer. There is no refound of  the money in case of cancellation or no show customers.

Returns

At Rocky Point Experience, we strive to provide you with an exceptional experience in every activity we offer. However, we understand that unforeseen circumstances may arise that require the cancellation or modification of a reservation. Below are our refund policies to ensure a fair and transparent transaction:

1) 100% Refund (except promotions): If you need to cancel your activity, you can request a full refund up to 24 or 48 hours (depending on the service) before the scheduled start of the activity. To initiate the refund process, you must contact us through one of the following methods:

a. WhatsApp Phone: Send a notification to +34 674520184 and notify us of your cancellation.
b. Email: Send a message to info@rockypointexperience.com stating your cancellation.

2) Required Information: When contacting us to request a refund, please make sure to provide the following information in your notification:

a. Full name: Provide your full name as it appears on the reservation.
b. Activity name: Specify the specific name of the activity you wish to cancel.
c. Activity date: Specify the scheduled date for the activity you wish to cancel.

3) Payment Refund: Once we have received your cancellation notification and verified the provided details, we will process your refund. Refunds will be issued using the same payment method originally used when making the reservation. Please note that the timeframe for receiving the refund may vary depending on the banking institution or payment service provider involved.

We are committed to processing all refund requests in a timely and efficient manner. However, please be aware that certain factors such as holidays or technical issues may affect processing times.

If you have any further questions regarding our refund policies, please don’t hesitate to contact our customer service team. We will be happy to assist you and provide the necessary support to ensure a satisfactory experience with Rocky Point Experience.

Contact details

Identity: EDWARD JOSE GONZALEZ VIRGUEZ 55503683Z
Address: Calle Arkansas 6, V1, 38627 Tenerife, Spain
Website: https://www.rockypointexperience.com
Phone number: +34 674520184
Email: info@rockypointexperience.com

Need help?

Contact us by phone/WhatsApp +34 674520184 or by email at info@rockypointexperience.com